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  • When will my item be shipped?
    Your order will be processed in 1-2 days. Once shipped you will recieve an emial with a tracking number.
  • How long will it take for my order to be received?
    Depending on your shipping selection delivery time will vary. Any orders on the weekend will be dispatched Monday. Express shipping - between 1-3 business days Standard shipping - between 2-7 business days Times above are estimates, subject to Australia posts service.
  • Can a product be refunded?
    You have 30-days to any items you buy from Collectermon. To be eligible to return an item, the item must be in the same condition as it was received, unopened or used and with its original packaging unbroken or damaged. You must also provide your receipt as proof of purchase. To start the refund process you can send an email to collectermon@gmail.com, message us via our live chat or fill out our contact us form.
  • Can I customise my Mystery Box?
    Yes you can! Please contact us via email or live chat to request a themed mystery box or specific items.
  • I have recenctly contacted Collectermon. When will I recieve a reply?
    If you have recently contacted us please allow 24 hours for us to reply.
  • How do I contact Collectermon
    You can contact us by: email- collectermon@gmail.com webiste live chat or fill out our contact us form.
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